![]() ![]() Data migration tools for consistent support Light users come standard as part of all new Plus and Pro level plans. While light users can’t speak directly with customers, they can view or follow conversations, add private notes, view reports and Docs articles, create Messages, and perform other behind-the-scenes tasks that benefit your customers and business. The light user role is great for collaborating on client issues, sharing customer feedback, and identifying marketing opportunities. Create transparency and encourage cross-team collaboration with light users. Light users to support collaboration and transparencyĬustomer support teams aren’t the only departments that can benefit from Help Scout. Best of all, you get everything mentioned here for less than half the cost of a comparable Zendesk plan. If you want to do even more with your data, you can use our API or FiveTran to connect to the business intelligence tool of your choosing.Īlong with our robust tools, we also offer 24/6 support and a top-notch help center where you can get answers to your questions quickly. You’re also able to create custom views to refine reports and focus on the metrics that matter most to you. With customer profiles, you’re able to see past interactions and data from connected apps to create a curated customer experience. Customer data management for personalized supportĮvery customer wants to be treated like a VIP. To top it off, you also get access to analytics to further refine your efforts and make the most of all your messages. ![]() Scheduling capabilities let you pre-plan messages and deliver information right when you want to. You’re able to segment audiences using custom properties you’ve set up in Help Scout. With Messages, you can deliver proactive support to customer issues - sending real-time notifications to customers on your website or in your product - creating a truly top-notch customer experience. Getting a quick response is a great experience, but never having to reach out in the first place is an even better one. It all adds up to a chat solution that’s ready to meet your needs, no matter what stage you’re at. You can scale up your chat support as your team grows with features like agent chat limits and custom statuses. This means you’re able to deliver customers the answers they need when and where they need them. With Beacon, you’re able to offer live chat services as well as give access to your entire Docs knowledge base through a convenient widget you can embed on any page of your site or app. You also get access to insights to better understand which articles are working, which ones need improvement, and if there are any gaps in your content. Shared inbox features like private notes let your team exchange information about the conversation before replying to customers, and real-time collision detection prevents multiple agents from working on or replying to the same customer requests.īuilt-in search functionality and robust organization options make navigating through your content quick and easy for customers. Shared inboxes for email supportĬreate one or more shared team mailboxes to manage all of your customer conversations. When you sign up for Help Scout, you get access to a feature-rich platform with a number of powerful customer support tools. An intuitive interface and refined feature set means the learning curve for using Help Scout is minimal: You’ll be up and running in a matter of hours and be a power user by the end of week one. Help Scout is a complete customer support platform built with both the customer and the agent experience in mind. Help Scoutīest alternative to Zendesk for growing teams. There is some overlap of features and functionality with these tools, but most have nuances that make them better suited for certain use cases. The 13 best Zendesk alternativesīelow, we look at the nine best Zendesk alternatives, list the key features of each, and offer some insight into what types of teams each alternative works best for. Along with the monthly cost, many have to hire additional help to get Zendesk set up, which some people report can take months to do. Zendesk’s base plan starts at $55/agent per month, which is more than double the cost of comparable plans from others in the space. The primary issues with Zendesk are its cost and complexity. It’s one of the most well-known names in the category - and for good reason: It’s a great product.īut while Zendesk positions itself as being a solid option for any support team, that’s not always the case. ![]() If you’ve ever looked for customer support software, chances are you’ve heard of Zendesk. ![]()
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